Falconcity of Wonders receives ISO certifications for excellence in Customer Satisfaction & Quality Management

New international credentials reflect sharp focus on customer happiness & innovation inspired by H.H. Sheikh Mohammad bin Rashid Al Maktoum

Falconcity of Wonders LLC, the developer of Falconcity of Wonders (FCW) the multipurpose mega project currently being built in Dubai, has announced that it has received three ISO certifications for Quality Management (ISO 9001) and Customer Satisfaction (ISO 10002 for Complaints Handling and ISO 10004 for Monitoring and Measurement). The distinguished international certifications reflect FCW’s success in achieving the highest levels of customer satisfaction and happiness mainly through innovative processes and practices, in line with the vision of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

FCW has been intensifying efforts to incorporate creativity across its entire operations to help meet Dubai Plan 2021’s ambition of putting the emirate at the forefront of global excellence and innovation within the next five years. At the same time, the developer has been strategically improving its services and performance in accordance with H.H. Sheikh Mohammed’s vision that happiness becomes a way of life for UAE society. The latest ISO certifications are the culmination of FCW’s renewed commitment to adhering to the best standards of efficiency, availability and reliability.

H.E. Salem Almoosa, Chairman and General Manager, Falconcity of Wonders LLC, said: “Customer service is the first and last point of contact with clients, therefore we have been sharpening our focus on providing memorable experiences that leave our customers not only satisfied but very happy as well, as envisioned by H.H. Sheikh Mohammed. Innovation and excellence are integral to achieving this, and so we have been incorporating these two values more and more into our operations and our plans. Our latest ISO certifications prove that we are right on track in providing pleasing, creative and excellent experiences to our customers. They provide a strong motivation for Falconcity of Wonders to continue surpassing expectations and delivering happy moments.”

Falconcity of Wonders’ customer service offices and communication channels are open six days a week, Saturday to Thursday from 8am to 6pm and not to forget the 24/7 emergency hotline for its residents in case of any emergency. The developer can also be reached via multiple channels – including the internet and web-based apps.